Shopping Information

General info

CATIE Q Design Studio (business-id 2826125-3) is the seller on this online store. The products are sold to Finland and EU countries. To place an order, you must be over 18 years old. The prices include the Finnish VAT 24%. We hold the permission to change our prices at any time. The customer will accept our terms of service when placing an order.

Ordering

The products are ordered from our online store by placing them in the cart and paying them at the checkout. After purchasing, you will receive an order confirmation to your email you provided at checkout.

Delivery and shipping

Options and costs

We ship orders to Finland, EU countries, Norway, Island and Switzerland. All orders are sent as an economy letter via Finnish postal service.

Finland  2,00 €
EU, Norway, Island, Switzerland  4,00 €

Delivery times

Finland 2-4 working days
Nordic countries 3-8 working days
Rest of the Europe 4-10 working days

Payment policy

Payment processor

Products and delivery costs are paid when placing an order. As a payment processor, we use Bambora PayForm (Paybyway Oy, business-id FI24865594).

https://www.bambora.com
E-mail: payform@bambora.com
Telephone: +358 29 300 5050 (workdays 9-16)
Address: Laserkatu 6, 53850 Lappeenranta, Finland

Debit and credit cards

Visa, Visa Debit, MasterCard and Debit MasterCard.

Bank transfer

Osuuspankki, Nordea, Danske Bank, Oma Säästöpankki, Säästöpankki, Aktia, Paikallisosuuspankit, S-Pankki, Handelsbanken and Ålandsbanken.

Wallet services

Mobile pay

Exchance and returns policy

Returns and exchanges

We offer a 14-Day money-back guarantee on all products purchased. The 14 days are counted from the time you receive your parcel. The goods must be returned in their original condition and in their original package. The purchaser will pay the cost of return shipping that won’t be refunded.

Complete the return form and return it with the items. If you wish to exchange a product, please list the items you are requesting.

We will process your return and the amount owed will be refunded to your original source of payment in the same currency and using the same exchange rate as your original order within 7 business days of your merchandise return. If the product(s) are not packed properly or are not in their original condition, we hold the permit to not refund the amount owed.

The return address

CATIE Q Design Studio
Torikatu 33 E 1
90100 Oulu
Finland

Missed and damaged order

If your purchased goods will get missed or damaged during delivery, or if you’ll receive a wrong product, contact us as soon as possible by email terhi@catieq.com. You may contact us within 14 days of your merchandise delivery date. We won’t process notifications sent to us after the 14 days has passed. When contacting us include photos of the damaged goods and the packaging for the reference. If the parcel has been damaged by the courier, it’s recommended to make a consumer complaint to the delivery company.

Reclamation and repair

Purchaised from the online store

If the jewellery breaks due to the production fault, please email at terhi@catieq.com. Include your order number, description & photo of the damage as a reference, so we will repair or replace your jewellery free of charge.

Purchaised from the CATIE Q retailer

Please contact the retailer that you originally purchased the piece from. If they are unable to help you, please email terhi@catieq.com.

International customs fees

The deliveries shipped to European Union countries are free from customs fees.

Security

Our site is safe for online commerce transactions. The online shop includes SSL certificate to guarantee all the payment transactions and data transfers will stay private.

We will process all customer data confidentially and will never provide any customer data to third parties.

Copyright

All the images, texts, logos, designs and any other content on www.catieq.com website are the property of CATIE Q Design Studio and copyright protected. Any unauthorised copying and use are prohibited.